How do I know if I have the most recent version of CASmate?
A. Check our web site http://www.scanvecamiable.com or contact your dealer. Q. CASmate locks up and gives me an error ‘Application Terminated Due To Internal Error’ when I try to edit a bitmap, do an Auto Cleanup, paint something or weld objects. A. Our Security Lock Detection Driver has been known to cause conflicts with certain video card drivers. Contact ScanVec Tech Support or download the most recent Security Lock Detection Driver (HInstall) from the web Q. If CASmate locks up and I try to start it again I get a message saying ‘Unable to start more than one copy of the program’. A. CASmate is a 16-bit application with 32-bit scanning capabilities. If it locks up Windows does not refresh the 16-bit buffers and still thinks CASmate is running. You must restart Windows in order for it to refresh the buffers. Q. When I try to start CASmate it sometimes gives me an error ‘HASP Security Lock Not Found’. A. Turn your computer off and unplug anything that is attached to the lock/dongle. U
