How do I handle computer or connection-related problems relating to Online Services or Personal Financial Management Software (Quicken, Quickbooks, Microsoft Money)?
In addition to answering account-related questions, customer service representatives can help you troubleshoot some computer problems affecting the performance of the online services you use through Wells Fargo Advisors. Online Services can be reached at (800) 950-2296 24 hours a day, seven days a week. Online Banking, BillPay and Brokerage services, among the issues we can help you address: · Login problems—we can help with forgotten or incorrect passwords and user IDs, and fix other login-related problems. · Minimum system requirements—we can determine if your browser and/or O/S meets these system requirements. · Browser not configured to accept cookies—your computer must accept cookies to give you full use of Online Services. We can discuss which ones we use, why we use them, and how they can help improve your online experience with us. · Slow connections—we can help you clean out your temporary internet files to help improve your connection to Online Services. · Security popup mess
