How do I get support and general or help related questions answered?
We include three incidents/90 days of free support for each new customer – beyond that scope you will pay by incident outside of a server down (SLA covered) or regular maintenance type event. Tips & Tricks: we recommend that all customers visit http://blog.sharepointhosting.com and read each of the posts located on the blog as well as http://blogs.mosshosting.com. These deal with many the common issues users have. Also, there are over 100 SharePoint screencast tutorials we have produced to help with many “how to” type issues. Email: You can submit a support ticket by using the form on the Contact Us page of our website. We aim to respond to all issues within 24 hours, however issues of a “how to” nature take a lower overall priority and are responded to on an availability basis. Chat: You can also chat with us through our website. The website chat is primarily available for sales and presales related questions, however there are often technical questions that can be quickly answered th
