How do I get started with eBLVD Support Center?
eBLVD takes just minutes to set up and requires no training. Simply register for an account online and get your free trial now. After the quick, automatic setup is completed, you can immediately begin running support sessions. Our Support Center Quick Start Guide will help get you started. It can be found here and in our Document Library.
eBLVD takes just minutes to set up and requires no training. Simply register for an account online and get your free trial now. The system is completely modular. You can configure Support Center to use the components that you need. Furthermore, each component can be configured based on preference. Many of our customers choose to ‘co-brand’ their eBLVD pages. Co-branding allows you to change the logo, colors, and contact info of the eBLVD pages to your company’s. If you’re using the trouble ticket system, you’ll set up a User Account for each individual or group that will be providing support. This individual is typically a Customer Service Representative, or CSR. In larger organizations, you can organize your CSRs into multiple administrative groups. You’ll collect trouble tickets from customers in one of two methods. Using Method 1, ticket info is input directly by the customer via a customizable “support request page”. Method 2 is used when the customer calls in to the CSR, who colle
