How do I get specific information before I come to Ispra ?
A. You must write to the Human Resouces Unit. Yes, you will usually get more prompt advice from anyone else, e. g. in the Unit or Institute you will be attached to, but you cannot in general rely on it. Most officials in the JRC are not fully aware of the distinction between statutory and non-statutory staff, and will give you answers that apply to other people and not to you. Replies from other people are informal, and they do it because they want to help. At the Human Resources Unit it is their job. As a result, unless you have written a letter (yes, do everything in writing and fax. it, even if just to confirm a telephone call), you have no recognised grounds for complaint if you have not got an answer.
