How do I get help with a complaint about care in a nursing home or adult care home?
The North Carolina Long Term Care Ombudsman Program investigates and attempts to resolve the concerns or complaints of residents and families as effectively as possible. The ombudsmen work with facility staff and with public and private agencies on behalf of residents who need assistance. Residents and others making complaints are involved to the extent they choose to be. Identities of residents and complainants, along with the information shared with the Ombudsman Program are kept confidential unless the person making the complaint consents to such information being released.
