How do I get captions on my CapTel phone?
Outgoing Calls: During outgoing calls (calls you place) the captioning service is connected automatically to provide captions. To enable captioning on your CapTel phone, make sure that the “caption” button is depressed and the red light above the button is on. With captioning enabled, simply dial the phone number of the person you want to call and you should begin receiving captions. Incoming Calls: The way you get captions on incoming calls (calls you receive) depends on if you are using 1-Line CapTel mode or 2-Line CapTel mode: 1-Line CapTel: In order to receive captions on your incoming calls, the person calling you must first dial the toll free number (877-243-2823) for the Captioning Service and then enter your phone number. You will get captions during any call that is placed through the captioning service. PLEASE NOTE: If a caller dials you directly, the call will not be captioned on your CapTel phone. “Call Me” cards that list the toll free captioning service number are include
