How do I get a new license for my Affymetrix software?
• I have lost my registration card for my Affymetrix software, what do I do? • I cannot see gene descriptions when I analyze the .dat file in Microarray Suite 4.x. How do I fix this? • I can see the gene descriptions when I am logged on to the system with administrative rights, but I cannot see them when I am logged on as a normal user. How do I fix this? • What does a negative Average Difference value mean? • I cannot see the probe array type in the drop-down menu of the Experiment File Registration window. How do I fix this? • I cannot see the fluidics protocol in the drop-down menu of the Experiment File Registration window. How do I fix this? • I am attempting to scan a GeneChip® array on the GeneArray® Scanner, and I cannot see the experiment name in the drop-down list in the Scanner Dialog window. How do I fix this? • The 3′ to 5′ ratio for one internal control looks fine, but the ratio for another internal control is high. Is my sample okay? • After installing Microarray Suite/G
