How do I find out if my defective iPhone has been received by Asurion?
For phones shipped in the white envelopes, you can contact an Asurion Agent at 1-866-667-2540 for status. Keep in mind that it could take 7-10 business days for delivery. For phones that were processed through UPS, you can contact UPS directly with your tracking number. These shipments should be next business day delivery.