How do I file an appeal or grievance with Blue Shield?
You can initiate a grievance in any of the following ways: • Call member services at Blue Shield at (800) 642-6155 and verbalize your grievance. • Submit a letter to Blue Shield at Member Services Appeals and Grievance P.O. Box 558 El Dorado Hills, CA 95762-0011 • Complete a “Grievance Form” online at www.blueshieldca.com and follow the directions provided. How do I access Mental Health Services with Blue Shield? For non-emergency mental health and substance abuse services contact Mental Health Service Administration (MHSA) at 877-263-9952. All non-emergency mental health and substance abuse services must have prior authorization by MHSA staff. Please call MHSA prior to making any appointments with a provider. A co-worker told me about a benefit program called BEST DOCTORS that is available to my covered dependents and me. What is BEST DOCTORS? If you or a covered dependent (spouse or child) is diagnosed with a serious illness or if you have questions / concerns about medical treatment
