How do I file a concern or complaint regarding Charter Communications Company?
A.The City of Hickory has a franchise agreement that gives Charter the right to install and maintain the cabling plant for their services. We have no influence over programming, pricing, etc. Those are all internal business decisions and not subject to the City’s approval. We only grant or deny them the right to do business in the City of Hickory. If we revoke their franchise rights, then we have no cable provider at all. Direct complaints regarding Charter Communications can be addressed to the Technical Operations Manager, Doug Underwood. His contact information is doug.underwood@chartercom.com and 828-322-2288. There are the two other levels to file a complaint: through the Attorney General’s Office and the other on the national level is through the Federal Communications Commission (FCC) – by going through their Consumer & Governmental Affairs Bureau. The following is their contact information: State Level (Attorney General’s Office): 9001 Mail Service Center Raleigh, NC 27699-9001
