How do I file a complaint against a private training institution?
In the initial stage, all reasonable attempts should be made with the private training institution contact (perhaps an instructor, or a school counsellor) to resolve the issue. If that is not possible, the complainant may call the department to register a concern. The student will be advised that, if appropriate, the first course of action the student must take is to address their complaint, in writing, to the administration of the private training institution. The response of the private training institution to the complainant must be in writing to eliminate any misunderstanding. If the issue remains unresolved, the complainant may then communicate the concern to the department, in writing, and attach a copy of the letter of response from the private training institution.
