How do I file a complaint about services provided to a resident or residents of a long term care facility?
A. You can phone, fax, or send your complaint through the Internet. By telephone: You can call the Complaint and Incident Reporting 24-hour, toll-free hotline . Division investigators are available to accept telephone complaints from 8:00 a.m. to 4:30 p.m., Monday through Friday. Investigators also monitor the hotline after these hours. You can leave a message describing your complaint or request that an investigator return your call. You can also call from 8:00 a.m. to 4:30 p.m., Monday through Friday, and speak to someone directly. By fax: You can fax a complaint to the Division using the Complaint & Incident Reporting toll-free fax number . By Internet: You can send your complaint through the Internet using the Division’s e-mail address for complaints and incidents, at ltc.residents.protection@state.de.us .
