How do I file a complaint about a repair shop, inspection station or dealer?
Use form VS-35 (Vehicle Safety Complaint Report) to file a complaint. To ask how to file your complaint, call the DMV Office of Vehicle Safety and Clean Air at (518) 474-8943 between 8:30 a.m. and 4:15 p.m. weekdays. To learn about the complaint process, read the brochure What to Expect if You File a Complaint Against a DMV Regulated Business. Note: The DMV can investigate vehicle repair complaints that are made within 90 days or 3,000 miles of the repair, whichever comes first. The Department cannot resolve disputes over the terms of manufacturer warranties or guarantees. Contact the Office of the NYS Attorney General to get general information about the “Lemon Law”.
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