How do I file a claim to receive reimbursement through the Rail Protection Plan if there has been loss or theft?
• Pass/ticket holders must file a police report within twenty-four (24) hours of the incident. • Pass/ticket holders may purchase a replacement rail pass or rail tickets in order to continue with his/her travel plans. • Upon return to North America, pass/ticket holders must submit the claim to Rail Europe within thirty (30) days including a police report, replacement passes or tickets purchased abroad, Rail Protection voucher, airline tickets from North America to Europe and return. A brief explanation of the situation is also necessary to better evaluate the claim.
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