How do I file a claim to receive reimbursement through the Rail Protection Plan if I need to do an exchange?
• The Rail Protection Plan does not apply to pre-existing illness or injuries. • Claims due to illness or injury must include a letter from the attending physician or hospital in North America confirming that the pass/ticket holder cannot travel due to his/her medical condition. The letter must also state that the illness or injury was not a pre-existing condition. • Claims due to death must include a copy of the death certificate. • Pass exchanges must be for the same product. Pass holders are responsible for shipping and processing fees for the delivery of new passes. • Ticket holders are responsible for any fare increase, shipping and processing fees for the delivery of new tickets. • Exchanges do not apply once the pass/ticket holder has departed North America.
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