How do I file a claim to receive reimbursement through the Rail Protection Plan if I need to cancel?
• The Rail Protection Plan does not apply to pre-existing illness or injuries. • Cancellation claims being made prior to departure from North America, must include a letter from the attending physician or hospital in North America confirming that the pass/ticket holder cannot travel due to his/her medical condition. The letter must also state that the illness or injury was not a pre-existing condition. The claim must be received by REI prior to the originally scheduled departure date from North America. • Cancellation claims being made when travel has already begun in Europe must include a letter from the attending physician or hospital in Europe confirming that the pass/ticket holder cannot travel due to his/her medical condition. Upon return to North America, the pass/ticket holder must submit the claim to Rail Europe within thirty (30) days. The claim must also include airline tickets from North America to Europe and return and a brief explanation of the situation to allow for evalu
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