How do I file a claim for Doctors Office Visit benefits?
You can file your Doctor’s Office Visit claim for a visit within the past 12 months in one of three ways. Telephone. Call 1-800-325-4368 to file your claim by phone. We will need the date of service, the doctor’s name, and the doctor’s phone number. Fax. You may also fax your claim to us at 1-800-880-9325. Please include your name, Social Security number, the date of service, the doctor’s name, and the doctor’s phone number. Online. You can submit your Doctor’s Office Visit claim by selecting the ‘Doctor Office Visit Filing’ option from the Claims Services menu on the ColonialConnect for Policyholders website. We will need the date of service, the doctor’s name, and the doctor’s phone number. If your visit occurred more than one year (12 months) ago, you must send us a copy of the bill or statement from your medical provider by fax or e-mail. This statement must include the charges, date of service, and your provider’s name and address. Please write your full name, Social Security numb
