How do I file a claim for a U.S. FedEx Express package or shipment?
Follow these three easy steps to file your claim. Step 1: Choose one of the following options: • Complete and submit a claim form online at fedex.com/us/claimsonline. • Call 1.800.GoFedEx 1.800.463.3339 to obtain a control number for your claim, then complete a printed copy of the claim form. Step 2: Gather the following documentation: • Photocopy of FedEx Airbill or FedEx Ship Manager® printout and/or FedEx Ground Pick-up Record. • All documentation related to the proof of value (e.g., copy of original invoice from vendor/supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement or any other applicable documentation). • Serial number(s) of merchandise. Step 3: Fax or mail your supporting documentation and completed claim form to: FedEx Cargo Claims Dept. P.O.
