How do I express dissatisfaction regarding a denial of services?
As a member, you have a right to express dissatisfaction and to expect fair resolution of your issues. BCBSGa established the inquiry, formal complaint, and appeal process to be used any time you are displeased with any aspect of services rendered: Inquiry: You may call customer care at the phone number listed on your member ID card. Describe your concern and we will make every effort to respond within 21 calendar days. Formal complaint: If you are not satisfied with our response, you may file a formal complaint, preferably, in writing. Fax the details of your request, along with supporting documentation, to 1.877.868.7950 or you may call customer care number on your member ID card. Appeal: If you choose to appeal, your written request with comments, documents, records, or other relevant information should be faxed to 1.877.868.7950. The request may also be mailed to BCBSGa, PO Box 9907, Columbus GA 31908.
As a member, you have a right to express dissatisfaction and to expect fair resolution of your issues. BCBSGa established the inquiry, formal complaint, and appeal process to be used any time you are displeased with any aspect of services rendered: Inquiry: You may call customer care at the phone number listed on your member ID card. Describe your concern and we will make every effort to respond within 21 calendar days. • Formal complaint: If you are not satisfied with our response, you may file a formal complaint, preferably, in writing. Fax the details of your request, along with supporting documentation, to 1.877.868.7950 or you may call customer care number on your member ID card. • Appeal: If you choose to appeal, your written request with comments, documents, records, or other relevant information should be faxed to 1.877.868.7950. The request may also be mailed to BCBSGa, PO Box 9907, Columbus GA 31908. • At the conclusion of this appeal review, a written response addressing you
