How do I export RFS ticket data from a Crystal Report within Remedy?
Remedy installs a Crystal Reporting Engine Library driver during installation of the AR System User that allows Remedy users to view reports in the Crystal Reports format. Reports may be printed for meetings or other uses by simply selecting the printer icon in the mid-section of the top navigation menu on the Crystal Reports: Data from both reports can be easily exported by selecting the envelope icon beside the print icon within the Crystal Reports window. Select the envelope icon to export the data. An Export window will open allowing you to choose the format in which to save the data. Select the appropriate Format from the dropdown menu. Now select the Destination for the exported data. You can choose from an Application, saving to a local Disk File, saving to an Exchange Folder, or exporting to a Microsoft Mail (MAPI) client.
