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How do I document a crisis intervention call from a current client?

April 26, 2017client crisis DOCUMENT intervention

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How do I document a crisis intervention call from a current client?

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If a client (who is already entered into InfoNet) calls the hotline, document it as Telephone Counseling on the Direct Services page in InfoNet under the clients ID number. Calls from former clients who are not requesting additional services can be documented as Non-client Crisis Intervention.