How do I dispute an incorrect, unauthorizedor invalid charge made to my Prepaid Card?
Cardholder Trouble Shooting I tried to make a purchase but my Prepaid Card was not accepted. There may not be sufficient balance remaining on your Prepaid Card, to check your balance, click here. Was the merchant possibly trying to process the Prepaid Card as a debit card with at PIN?, click here. For instructions on how to make a purchase greater than the balance remaining on the Prepaid Card by paying the difference in cash, click here.