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How do I diagnose and fix Tivoli Common Agent registration and certification problems?

April 26, 2017agent Certification common Diagnose Fix problems registration Tivoli

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How do I diagnose and fix Tivoli Common Agent registration and certification problems?

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Several constellations of possible errors are due to broken certificates. The following sections describe how to analyze and fix the state of the certificates. Analyze the error and the environment • Make sure no firewall is blocking the traffic between the Agent and the Tivoli Provisioning Manager software, and all relevant ports are open. • If Tivoli Common Agent installation workflow fails because of ping agent failure, clean up the Agent Manager registry. • If you receive the following error when starting the agent, that means the Agent and the Agent Manager got different certificates. • com.tivoli.agent.security.SecurityServiceImpl registerAgent SEVERE: BTC5074E The common agent registration failed. The failure was caused by exception: unknown certificate. • If TCA_Ping_AgentManager workflow fails to run, and the error is related to certificates, this means the certificate between the Tivoli Provisioning Manager software and AgentManager might not match, and thus the Tivoli Provis