How do I determine my product model number and/or serial number if the tag is missing or illegible?
If a product identification tag has been rendered illegible, or the numbers are not valid within our online support systems, it will be necessary to call in and speak directly with a Technical Support Agent for assistance in properly identifying these products. Our Technical Support Department staff may be reached at 1-800-828-5500, M-F 8 a.m. – 5 p.m. EST and Sat 9 a.m. – 3 p.m. EST. The technicians there will ask you a number of questions while researching our historical manufacturing archives in an effort to determine the model number and manufacturing data of the product. This research can often be a daunting task and may even involve submission of photographs or measurement of particular parts that will identify a production series. IMPORTANT! Due to the complex nature and need for direct conversation while researching historical data, this product identification process is not performed via the Internet. Once the model number and manufacturing data are properly identified, we sug
