How do I determine if requests for hardware and software maintenance & support should be processed through the Office of State Purchasing or the Office of Contractual Review?
Hardware maintenance which consists of remedial maintenance, preventative maintenance, replacement parts, labor and engineering changes necessary to keep information technology hardware in good working condition are typically handled through the Office of State Purchasing. Software maintenance which consists of on-site, telephone and/or on-line troubleshooting, installation assistance, basic usability assistance, etc. are typically handled through the Office of State Purchasing. Software Support Services which consists of capacity planning, performance analysis, on-site troubleshooting (problem determination/diagnosis), custom modifications, etc. are typically handled through the Office of Contractual Review.
Related Questions
- How do I determine if requests for hardware and software maintenance & support should be processed through the Office of State Purchasing or the Office of Contractual Review?
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