How do I determine if I am enrolled in Direct Pay or ePaybill?
You can be enrolled in the ePaybill services and can choose to then enroll in the Direct Pay program or the Automatic Payment option. If you are enrolled in the Direct Pay program, you will not be able to use the ePaybill Automatic Payment option. (Note you can still use all the other services from ePaybill, i.e. Submit a Meter Reading, etc.) In this case, when you use the Manage Profile / Billing Accounts menu option, you will see under Automatic Payment that you are “not eligible”. If you are not enrolled in the Direct Pay program, then from that same Manage Profile / Billing Accounts option, you will have the choice under Automatic Payment to “add”, “modify”, or “cancel” a payment schedule that you set up. Once you have an ePaybill Automatic Payment schedule set up, you will see indication of that on your ePaybill Account Summary page.
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