How do I determine if a returned product qualifies for a warranty claim?
Stellar Wholesale will honor ALL of our Manufacturer’s warranties against defects in materials and workmanship. The more information you have regarding the status of a failed piece of equipment, the more effectively we will be able to process a defective claim. The first step is to determine whether the failed product is still within the time frame of the warranty period. Often this can be done with an original bill of sale or by a manufacturer’s date code on the product itself. Next, determine whether or not, as practically as possible, the product has failed due to user misuse or abuse. Manufacturer’s warranties strictly cover failure due to defect, not user error. After you have done that, then you need to contact us. The more information you can provide us with the better. Our staff will issue an RMA report and arrange to have the failed products returned to Stellar for evaluation.
