How do I Create User Permissions in the Web (reporting) Client?
• Log into the ER Web Client on port 8080 or 8443 (if using https) • Go to Settings -> User Permissions • Click “Add User”, enter the username and password, click “Ok” • Select the user from the pull-down menu. • Select the group from the “Add to Group” menu. Click “Go” and then “Ok” back to top ^ 3. Q: Why can’t I log in to the Web Client? A:When you browse to the Enterprise Reporter’s IP address, be sure that you’re specifying port 8080, or port 8443 if you’re using secure “https.” If the login page fails to come up, you may need to re-start the Web Client. Browse to the ER on port 88, then restart the Web Client by selecting “Web Client Server Management” from the drop-down menu. If you get the login page but can’t connect to the database, please contact Technical Support. back to top ^ 4. Q: I’m receiving email alerts from the ER saying “dbcontrol has processed duplicate files 3 or more times.” What does this mean? A: The most likely cause is that you have multiple R3000’s sending
