How Do I Convince The Client That Testing Is Worthwhile And Cost-Effective?
In the past, companies competed for project sales by increasing functionality, performance, reliability and support, and decreasing cost. More recently however, a new aspect of the Internet has emerged as a dimension of capturing and maintaining a competitive edge: the quality of the user interface. Suppose the profit margin on a project was $100, and 250 more items would be sold if the user interface were more competitive. This additional usability would then be worth $25,000.
