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How do I complete a firmware update if the ZonePRO device is stuck waiting for flash download?

April 26, 2017COMPLETE device firmware stuck zonepro

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How do I complete a firmware update if the ZonePRO device is stuck waiting for flash download?

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If the unit is frozen with Waiting for Flash Download in the display, the ZonePRO unit and the GUI (Zone Pro Designer) are in a non communicative state. You will not be able to proceed with the update from within Zone Pro Designer. Please try the following: 1. Disconnect the Network Cable from the computer. 2. Reboot the computer 3. Re-connect the Network cable and run the updater from WINDOWS by choosing START> dbx PROFESSIONAL PRODUCTS>ZONE PRO FLASHER. 4. When the ZonePRO Flasher appears, Select the correct COM Port and choose FLASH. 5. If this does not solve the problem, re-install the latest firmware updater at the following link and SAVE the install files to your computer. 6. Repeat steps 3 and 4.