How do I complain about the service provided by the Independent Case Examiner?
If you are unhappy with our service, you should ring or write to this office and we will respond to your complaint promptly and fairly. We will acknowledge your complaint within 2 working days of receiving it and will send you a full response within 10 working days. If the reply is going to take longer we will let you know. You also have the right to ask your Member of Parliament or a Member of the Legislative Assembly to refer your complaint to the relevant Ombudsman.
Related Questions
- EPG means Electronic Program Guide and is a service that is either provided by the TV channels or (only in case of the M750S receiver) as a managed EPG service provided by TV-digital. What do the different colours mean?
- How do I complain about the service provided by the Independent Case Examiner?
- When may the Independent Case Examiner (ICE) reject a case?
