How do I communicate whats wrong with the watch?
We recommend you use our convenient prepared form that you can print out. If you wish to rather write it in a note, please remember to include the following pieces of information: – Full Name – Mailing Address – Work Ph # – Home Phone # – Description of the problem or what you want to be done – Email Address is optional • How long does it take to get the estimate? Is there a charge? What if I decide not to do the work? We respond in 3-4 business days. Usually we call, but we can also contact you by email. There is no charge for the estimate. We simply bill you $15-$20 (depending on value of your watch) to ship it back to you, properly insured. • How long does it take to complete the work? Upon giving us the go ahead, it takes in most cases 3-4 weeks. If this seems a bit longer you expected, please understand that we approach servicing your watch with the highest standards. It means completely disassembling your timepiece, properly checking EACH and EVERY part for wear and tear, and obt
