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How do I change the status of a voice mail message from saved to new/unheard?

April 26, 2017mail message Saved Status UNHEARD Voice

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How do I change the status of a voice mail message from saved to new/unheard?

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On the phone: After listening to a message, press 6 to mark the message new. On the web: While logged into the Cisco Personal Communications Assistant -> Unity Inbox -> Inbox. Open the message and check the box Mark message as unheard.