How do I change Smart Answer to return more or fewer than five categories?
Answer. Smart Answer assigns a confidence score to the five highest-scoring categories and these categories appear at the top of the categories list in the Outgoing Message form in the Communications Detail Response view. You can override the default value for the number of categories that appear in the server component parameters for Smart Answer Manager server component. Navigate to the Server Administration screen > Server Components view, then query for Smart Answer Manager server component. Click the Component Parameters tab and query for the Maximum Number of Categories parameter. You can set the value for the number of returned categories in the Current Value field. Question. Which has a higher priority, the keyword or the learning in the KB? Answer. The keyword has the higher priority. Keyword matches override any statistical modeling or intent analysis that Smart Answer does. That is why you must only use keywords when you are sure that you want to categorize an email a certai
