How do I change my benefit allocation or cancel my SmartBenefits account?
You can change the amount of your transit benefit allocation to your SmartBenefits account at any time online at www.metroopensdoors.com with the account identification and pin number established when you first registered. If you reduce your allocation to $0, your account will simply no longer be funded. If you change employers, your previous employer will drop you from the SmartBenefits program, discontinuing additional funding to your account. If you are registered with CommuterDirect for a recurring mail order, you must also go to www.CommuterDirect.com and cancel or change your account status. Changes to personalized accounts must be made before the 15th of each month for the next month’s benefits. • What do I do if I wish to cancel my account and I have an unused balance? Transit benefits cannot be refunded once they have been placed into a Commuter Store or CommuterDirect personalized account. If you choose to cancel your account and there is a balance, you can exchange the remai
