How do I cancel my Worldpay / Futurepay Agreement for my Pay As You Go policy?
Please also see the instructions in How do I cancel my policy?. As long as 5 days notice is provided, we will cancel your FuturePay agreement for you to stop any additional payments from being collected. If you wish to cancel your policy within 5 days of your next monthly payment, you would need to cancel your FuturePay agreement yourself. To do this, log on to the Shopper Management System www.worldpay.com/shopper and follow the on screen instructions. If you believe that an extra payment has been collected in error, please contact us at payments@egroupltd.co.uk , we will then arrange a refund (if appropriate). Please note: There are no refunds if you cancel your Pay As You Go policy after your policy has started or renewed. Please also note that once the Futurepay Agreement has been cancelled your policy cannot be reinstated.
