How do I cancel a Marketplace order if the supplier has received the purchase order (PO)?
You can cancel an order after the supplier has received the PO only if the supplier hasn’t shipped the items you ordered. To cancel a PO: • From the Marketplace home page >My Action Items>My Orders and click the PO number to open it. • On the PO Summary tab, locate the supplier’s Customer Service number listed on the electronic copy of the PO. • Call the supplier and provide the PO number for the order you want to cancel. • With the PO open, provide a reason for the cancellation: • Click Add Comment, then click Go. • Type “PO cancelled” and provide a reason for the cancellation. • Click Save. Notes: • Canceling a PO with the supplier won’t lift the encumbrance placed on your index. Contact your fund manager to request the encumbrance be lifted. • If the supplier has shipped the order, you can return the items.
