How do I benefit from using the automated phone system for precertifications?
The automated system interfaces with Humana’s host computer systems and allows for faster, more consistent verification of information than a manual system. In most instances, the precertification request is approved while the caller is on the line. When you learn to maximize the system, you can reduce a six-minute call to about a minute. The system is also available 24 hours a day, seven days a week.
