How do I avert expectations that a certain building or location will be selected or already was selected?
The most effective way to manage expectations of the Region, team, customer agency, and community is through education about the site selection and acquisition process. This should occur during the early stages of preliminary planning and feasibility, before expectations are set. The customer must understand the Capital Program Delivery Process (see Exhibit 1.1). The Feasibility Study is only the beginning of the process. Site selection follows a few years later, and the final decision is made only after funds are authorized. Stakeholders don’t need all of the details, but they need to understand that site selection is basedon specific criteria. Some of these are congressionally imposed, and some are developed in concert with the customer to meet operational needs. They must understand who makes the site selection decision and the myriad required activities before reaching that point. The customer agency must know whether there are any outstanding issues, how the issues are addressed,
