How do I assess certain number oriented outcomes in such a way that it can lead to making decisions for continuous improvement?
• You can do so by searching for information that contributes to the making of the numbers. For example, if you want to know why you did NOT make your intended outcome of increasing your Native American enrollment by 3% in the fall of 2001, you can assess those who would know. That means asking high school counselors, parents, students, and enrolled Native American students questions about your institution’s perceived support of Native American students. You may want to survey those Native American students who did not enroll and ask them why they did not. Likewise, you will want to interview those students who did enroll and ask theme why they did. Find out if Native Americans are persisting and why they are or why they aren’t. You may want to examine your prospect database and interview your admissions counselors about their contact experiences, etc. • Finding answers to these questions can help you obtain information that will lead you to making decisions for continuous improvement.
