How do I address any technical problems I encounter while completing an online screening questionnaire?
From time to time servers may become overloaded when too many people are accessing the questionnaire at the same time. If you have difficulty accessing the questionnaire or it takes too long to complete a particular survey, you can always complete the questionnaire at a later time. If you are experiencing a technical problem, please feel free to contact us by email or call the toll-free number, which was provided in the message that you received, to complete the screening questionnaire by telephone. Our call center operators are available every weekday between 8 a.m. and 10 p.m. (Eastern Time).
