How do I add or discontinue service from a maintenance or services contract?
Requests to add, discontinue or update the status of equipment currently under IBM Maintenance may be submitted on the IBM’s Inventory OnLine web application. You will need to register the first time you visit, then just select the equipment you wish to update and submit your request. Requests may also be submitted online using My request (you will initially need to register with IBM to obtain an IBM User ID and password). Please specify the machine type and serial number(s), and if available, the invoice number(s), contract number(s) and effective date you wish the coverage to start or stop. For equipment being discontinued, please advise if you no longer have the machine and/or have taken it out of use. This will allow us to correctly update our records. You may also call our Customer Support OnLine Center on 1-877-426-6006, option 2 for assistance.
