How do I access the various troubleshooting help screens?
If you are unable to establish a reliable connection with our server, the Diagnostic Tool will attempt to diagnose the problem and automatically display a troubleshooting help screen. This screen consists of useful information, and step by step instructions, designed to assist you in locating a resolution to your present inability to make a successful Internet connection. It also links to a detailed call log, which you may use as a diagnostic reference while contacting our Technical Support department.
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