How do I access Pacific Oaks Online Banking system for the first time?
A. In the User ID field input your account number. Your temporary Password is your 8 digit Telephone Access PIN. You will be directed to the “Select a New Password screen” In the Current Password field input your Telephone Access PIN. Then select a New Password (Password requires at least 8 digits and must contain a minimum of one upper and one lower case letter, at least one number and at least one special character.) You will then enter your Password again for confirmation. You will then be directed to the “Select a User ID” screen. Input the User ID that you wish to use. Next will be Challenge Questions- you will need to answer three questions, then input your email address. This will bring you to your Account Summary screen. All future access will be done using only your personally selected User ID and Password.
