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How do firms know that the FSCS is paying compensation only for eligible claims?

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How do firms know that the FSCS is paying compensation only for eligible claims?

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The FSCS pays compensation in accordance with their rules, which are made by us, and each claim is judged on its merits. The FSCS will only pay compensation where an actual loss has occurred and do not pay compensation for market performance alone. It carries out extensive investigations when considering claims, including gathering information from investors, advisers and product providers.

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