How do firewalls affect the installation and/or usage of the Mobile Lifeline Product?
If your computer is sitting behind any type of firewall, software or hardware, you may experience difficulties downloading an executable file. You will have to configure the firewall to accept the download from Mobile Lifeline. Some firewalls provide an interface that will allow temporary acceptance of an executable, while others require opening up a port to accept the download. Most firewalls offer the ability to accept file downloads from known sources and/or to open specific ports. If you are unable to configure your firewall to accept an executable file, simply call the MLL toll-free number (1-866-822-9788) to obtain assistance.
