How do e-learning programs for physicians and their staff ultimately benefit patients?
According to the Boston Consulting Group report, information gleaned online continues to have an impact in a variety of ways. For example, 96 percent of physicians reported that information found on the Internet had a major impact on their knowledge about new treatments, including drugs. More than 90 percent found the Web to be an important source for knowledge about symptoms and possible diagnoses. What are considerations for creating an e-learning program around a complex topic, such as drug or device reimbursement? A program around a specific topic such as reimbursement should be centered on best practices for filing electronic reimbursement claims and communications with insurers and health plans regarding reimbursement denials. Many pharmaceutical manufacturers provide reimbursement handbooks outlining payer policies and clinical information for a given drug. Converting a handbook to an electronic version such as a CD-ROM allows for easier updating when information changes and pro
