How do Dell and Red Hat Support groups compliment each other?
Red Hat is focused on testing their OS for stability across the spectrum of generally available hardware platforms. Dell is focused on testing and qualifying their specific hardware on the Red Hat OS. As such, those efforts often run in parallel and have overlapping schedules. Both companies work closely to maintain identical driver revisions, but the tested driver revisions will not always be synchronized. Dell works very hard to make sure that Red Hat (and the kernel.org kernels, in general) have very up-to-date drivers for all our hardware. For small windows of time, drivers may be available on support.dell.com which are newer than what is available in a Red Hat errata kernel, though we work closely with Red Hat to minimize that window. Dell will support officially released Red Hat kernels and errata, but the resolution to a customer-specific issue may include installing a Dell-qualified driver to address known issues. If the customer chooses to not install these drivers, they may b
