How do customers check their account balance?
• Customers will use the USSD code of the home country (*120#) to check their balance. • The balance will be displayed in your originating country’s currency. BACK TO TOP 7. Will customers be able to use ALL of the top up methods available in the roaming territory to add credit to their account? • No. Customers will only be able to use the physical vouchers with a PIN number to add credit. • The Direct Top Up method cannot be used to add credit to a roaming customer’s account. • Credit Me/ Credit U will still not allow Barbados customers to add credit to customers’ account from the OECS. • Customers can still use the WebFlex option to add credit online even when roaming. BACK TO TOP 8. How is my airtime affected when I add the vouchers from another country on my account? • A customer adding a voucher from another country will get the airtime associated with that voucher added to his account. • E.g. a customer from Barbados adding a $10EC voucher in Antigua will get 60 days airtime alth
